Гейб Ньюэлл лично помог пользователю решить проблему доступа к аккаунту Steam
Некий пользователь Steam с ником that_earlyguy потерял доступ к своему аккаунту, и как все люди в такой ситуации попросил помощи у службы поддержки. Как известно саппорт в Steam не очень торопливый и пользователь шутки ради решил написать лично Гейбу. К его удивлению всего через несколько часов он получил ответ с предложением помочь."В конце-концов, все мы здесь в Valve работаем в службе поддержки" ответил Гейб.
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wrote: > On Feb 4, 2015, at 1:30 PM, > > Hello Gabe, > > I heard you answer fan email, despite your busy schedule. I thought that was just amazing, but I couldn't believe it. So, I'd like to put it to the test. Do you think you'll reply faster than steam support? I gave them a week head start. > > Thanks, > > > P.S. -1 love all your products > > Message sent via contact form at http://www.valvesoftware.com/email.php > Senders IP address:! Gabe Newell <gaben@valvesoftware.com> to me 5:16 PM (2 hours ago) What's your ticket? At the end of the day, everyone here at Valve is in support. 5:21 PM (2 hours ago) to Gabe ▼ Gabe, I'm sure you understand how unbelievable it is that an individual in your position would take this seriously. I want you to understand how grateful I am. My ticket reference number is Please let me know if there is anything I can provide. Thank you, Steam Support to me - 7:24 PM (44 minutes ago) Please enter your reply ABOVE this line Hello. A staff member has replied to your question: Hello M| Thank you for contacting Steam Support. We apologize for the delay. We have reset your account password and sent the new login information to the e-mail address associated with this support account. If you do not receive the e-mail, please check your spam or trash folder. Note: The new password consists of all numbers. As a security precaution, your account will be unable to trade or use the Community Market for a period of time after a Steam Support assisted password reset. 7:38 PM (31 minutes ago) Gabe, I just got an email with a new password and a statement that said the account's email had been changed to my proper email. I cannot express to you how ecstatic I am that this was resolved and how much care you truly have for your customers. As much as I would love to post this transcription on social media sites (reddit. facebook, google+, etc), I would hate for it to send a bad message that all users should contact you instead of going through proper channels. I know steam support has been quite a sticking point for some individuals over the past few years in terms of resolution times. If I could have your blessing. I feel your fans and customers would love to see that you take a personal interest in ensuring every individual that uses your products is taken care of. If not. I completely understand and won’t mention it outside of word of mouth. Thank you once again for everything that you have done and created over the years. I look forward to using Steam again and playing more Valve games (I only just finished Portal 2). Sincerely, Gabe Newell to me - 7:44 PM (25 minutes ago) As I said, we are all in support, so it's fine for people to contact me or anyone else here if there are problems. From: M Sent: Wednesday, February 04, 2015 4:38 PM To: Gabe Newell Subject: Re: [Contact Form] Fan Mail
Гейб Ньюэлл,доброта,Габен наше всё
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